Avaya Central Office (ACO) FAQ's

Frequently asked questions about Avaya Central Office Features

How do I use the Avaya Central Office Conference Bridge?
There are two things you need for the Audio Conference Bridge.     1. A Telephone Number to call     2. A Participant and Host access Code 1) Telephon...
Wed, 22 Sep, 2021 at 3:24 PM
Where can I find the Avaya Cloud Office Apps?
The following apps are available to download for use with your Avaya Cloud Office system;   Avaya Cloud Unified app for the Desktop click HERE* Addition...
Wed, 3 Nov, 2021 at 8:09 AM
How can I Retrieve faxes in ACO (Avaya Central Office)
There are two different ways. Via the web portal or by using the Avaya Cloud Desktop App (See Below). Web Portal: You will need to login to Avaya Centr...
Wed, 14 Sep, 2022 at 1:28 PM
How can I Send a fax with ACO (Avaya Central Office)
You can send faxes: To one or multiple contacts at a time Immediately or at a scheduled date and time Desktop App & Web App Open the Avaya Cl...
Tue, 18 Oct, 2022 at 8:43 AM
How do I page with Avaya Central Office (ACO)?
How do I page with Avaya Central Office (ACO)? For Overhead Paging at the Administration Offices: Pressing the "Corp Page" button or dialing ...
Thu, 24 Mar, 2022 at 12:44 PM
J179 Quick Reference Guide
See attached PDF.
Fri, 27 May, 2022 at 10:49 AM
ACO: How do I place a call on hold and pick it up at another Extension?
Overview The Public Call Park feature puts a call on hold in a location that is accessible to any Avaya Cloud Office User who dials the virtual extension n...
Tue, 7 Jun, 2022 at 10:51 AM
How do I find my or anyones phone extension or direct phone number?
While your extension # is on your phone in the top left corner under the date and time, you can also find it when logged into Avaya Central Office Webportal...
Fri, 9 Dec, 2022 at 2:34 PM
ACO - How to check if call forwarding is on
If you are not receiving your phone calls or if your calls are strangely going to another phone or location you will want to check if call forwarding has be...
Thu, 26 Jan, 2023 at 11:54 AM
How do I change my voicemail pin (Avaya Central Office)?
Web Portal: You will need to login to Avaya Central Office web portal at: https://login.cloudoffice.avaya.com/  Once you are logged in, select Voicemai...
Wed, 13 Sep, 2023 at 1:53 PM