Overview
The Public Call Park feature puts a call on hold in a location that is accessible to any Avaya Cloud Office User who dials the virtual extension number.
The virtual extension number is automatically assigned by the system when the call is parked.
Public Call Park is available to all users and does not require any configuration
If a parked call is not retrieved within 5 minutes, it will ring back on the extension which parked the call.
Using Public Call Park
Parking a Call
1. When on an active call, press the pound/hash ( # ) key twice, this will put the call on hold.
2. Press the star ( * ) key for advanced hold menu options.
3. Press option 3 to park the call.
4. The system will announce the virtual extension number with "Your call is parked. Parked extension is star 8XX" where 8XX is the virtual extension number (800-899)
5. Hang up, the call is now parked
Retrieve a Parked Call
1. On any phone registered with the system, press the star ( * ) key followed by the virtual extension number
2. The call will be retrieved and connected with the user
Example:
A store receives a call that is answered by the Drive-Thru attendant, the caller wishes to speak with the Manager.
The Drive-Thru attendant parks the call and hears a virtual extension number of *8xx (800-899)
Using the overhead paging system, the Drive-Thru attendant advises that there is a call for the manager parked at extension *8xx.
The Manager uses the nearest phone to dial *8xx and is connected with the caller.