May 2022
Microsoft Edge | Internet Explorer Mode and Windows 11 | ETO Help Center (socialsolutions.com)
Microsoft Edge | Internet Explorer Mode and Windows 11
Updated over a week ago
IE Mode is a feature in Microsoft Edge that allows access to legacy sites that only support Internet Explorer 11. In the case of ETO this means that it can be used to access legacy features that otherwise were restricted to use with Internet Explorer. It also allows customization of Trusted Sites for users on Windows 11 operating system.
More details on the feature and its use case can be found in Microsoft's documentation site. (https://docs.microsoft.com/en-us/deployedge/edge-ie-mode)
Note that this feature requires Windows to work and is not supported for the MacOS version of Microsoft Edge.
If you already successfully using IE 11 for Legacy ETO, skip to Setting Up IE Mode in Microsoft Edge.
If you are setting up IE Mode in Edge for the first time on a Windows 11 operating system, skip to Setting Trusted Sites for Windows 11.
If you have IE Mode set up, but would like to know more about how to use it, start at the How to Use section.
If you currently have Internet Explorer 11, and would like to start using IE Mode in Edge, start at the Step 1 of Setting Trusted Sites.
Setting Trusted Sites
1. Open Internet Explorer 11.
2. On the IE browser menu, click on "Tools" and then click on "Internet options."
You can also access "Internet options" through the gear icon in the top right corner of the web page.
3. Navigate to the second tab, "Security." Here you will click "Trusted Sites" then "Sites." If you are unable to click on "Sites," you may need to contact your IT administrator to allow access.
4. Add the trusted site below.
Check your etosoftware URL; Canadian, Australian, and Public sector have slightly different sites.
.COM Users:
https://*.etosoftware.com
https://*.socialsolutions.com (Only necessary for HMIS users)
Canadian Users:
https://*.etosoftware.ca
Australian Users:
https://*.etosoftwareau.com
Public Sector Users (ARMS/Monster)
https://*.etosoftware.us
Setting Trusted Sites for Windows 11
This section of instructions is specific to Windows 11 users. If you are setting up IE Mode in Edge, please continue to this section.
1. Click the Start menu and open the Control Panel. This can be done by typing control with the Start menu open, and selecting Control Panel when it appears as a search result.
2. Click Network and Internet. If your Control Panel does not look like the below, search Internet Options in the search bar and skip to Step 3.
3. Select Internet Options.
4. Navigate to the second tab, "Security." Here you will click "Trusted Sites" then "Sites." If you are unable to click on "Sites," you may need to contact your IT administrator to allow access.
5. Add the trusted site below.
Check your etosoftware URL; Canadian, Australian, and Public sector have slightly different sites.
.COM Users:
https://*.etosoftware.com
https://*.socialsolutions.com (Only necessary for HMIS users)
Canadian Users:
https://*.etosoftware.ca
Australian Users:
https://*.etosoftwareau.com
Public Sector Users (ARMS/Monster)
https://*.etosoftware.us
Setting up IE Mode in Microsoft Edge
1. Open Microsoft Edge.
2. Open the settings by clicking the ellipses icon in the top right, followed by clicking the settings selection.
3. Click on the Default Browser section the Setting's sidebar.
4. Under the "Internet Explorer Compatibility" section, turn on the "Allow sites to be reloaded in Internet Explorer mode” toggle switch.
5. Click the Restart button.
How to Use
Once these steps have been completed, you will want to login to ETO in IE mode.
1. Navigate to ETO, but do not log in.
2. Toggle IE mode ON.
3. Successful IE Mode will show the blue e with a golden ring in the address bar.
4. If this Pop-Up appears, toggle ON "Open this page in IE mode next time and click" the Done button.
5. If this pop-up appears, "You're in Internet Explorer Mode" , do NOT click leave.
6. Instead, click the "X" in the right hand corner.
7. Login!
8. You and your users should remain in IE mode for the length of your login. You should always see the blue e with the golden ring at the top of your page. Leaving IE mode in the middle of a session will cause ETO to reload, and you may be logged out.
Note: If you do not see the IE Mode Icon at the top of Edge, you should find it in the menu under the ... icon as seen below.
